Wide Bay Products delivers products to customers throughout Australia, subject to the delivery availability and restrictions outlined below.
1. Delivery Within Australia
Wide Bay Products currently delivers within Australia only.
We do not currently offer international shipping.
Delivery availability is determined by the products in your order and your delivery postcode.
2. Shipping Charges
Many products available from Wide Bay Products include free shipping to eligible Australian delivery locations.
Some products may attract a delivery charge. Where a delivery charge applies, it will be calculated and displayed during checkout before payment is made.
The shipping options and charges shown at checkout are based on the products in your cart and your delivery location.
3. Orders Containing Different Products
Wide Bay Products sells products supplied from different locations and suppliers.
If your order contains products from different suppliers or warehouses, your items may be dispatched separately and arrive in more than one delivery.
Where applicable, the checkout will calculate the appropriate shipping charge for the complete order.
4. Remote Area Delivery Restrictions
Some larger or supplier-direct products cannot be delivered to certain remote areas of Australia.
Products subject to this restriction are identified within our system as having limited remote-area delivery.
If your cart contains one of these products and your delivery postcode is within a restricted remote delivery area, checkout will advise:
“Sorry, one or more products in your cart cannot be delivered to this postcode. Please contact info@widebayproducts.com.au for more information.”
A shipping option will not be available for the affected order.
If you receive this message, please contact us at info@widebayproducts.com.au and we will advise whether any alternative delivery arrangement may be available.
5. Delivery Timeframes
Delivery times vary depending on the product, supplier, dispatch location and delivery destination.
Any delivery timeframe provided on our website or in correspondence is an estimate only unless expressly stated otherwise.
Regional and remote locations may require additional delivery time.
Delivery may also be affected by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, peak trading periods and other transport disruptions.
6. Order Dispatch
Orders are generally prepared for dispatch after payment has been successfully received or authorised.
Some products are dispatched directly from our suppliers or distribution partners.
Where an order contains products supplied from multiple locations, individual items may be dispatched at different times.
7. Tracking Information
Where tracking information is available, it may be provided by email or through the relevant delivery carrier after your order has been dispatched.
Tracking availability may vary depending on the product, supplier and delivery service used.
8. Delivery Address
Please ensure your delivery address, suburb, state and postcode are correct before placing your order.
Customers should also provide a current telephone number and email address so that we or the delivery carrier can contact you if required.
If you discover an error in your delivery details after placing an order, please contact us as soon as possible at info@widebayproducts.com.au.
We cannot guarantee that delivery details can be changed after an order has entered the dispatch process.
9. Authority to Leave and Unattended Deliveries
Delivery procedures vary depending on the carrier and product.
Where a carrier permits an item to be left at the delivery address without a signature, the carrier’s applicable delivery procedures will apply.
Some deliveries may require a signature or someone to be present to accept the delivery.
10. Failed Delivery or Redelivery
Additional delivery charges may apply where a parcel cannot be delivered because incorrect or incomplete delivery information was supplied, or where redelivery is required.
If a parcel is returned to the sender, please contact us so we can determine the available options.
11. Damaged Deliveries
If your product arrives damaged, please contact us as soon as reasonably possible after delivery.
Please retain the product and packaging and, where possible, take photographs showing the damage to the product and packaging.
This information may be required so that we can investigate the issue with the supplier or delivery carrier.
Your rights in relation to damaged or faulty goods are not affected by this Shipping & Delivery Policy.
Please refer to our Refund and Returns Policy for further information.
12. Contact Us
If you have any questions about delivery, shipping charges or whether we can deliver a particular product to your location, please contact:
Wide Bay Products
Email: info@widebayproducts.com.au
Australia